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    PRE-ORDER

Pre-Order Policy

  1. What is Pre-Order?  Pre-Order is when a manufacturer has provided details of a model being released including airline, aircraft type, livery and any special features to the model.  The release date is in the future.​​

  2. Why do manufacturers provide the information for a future order?  Manufacturers release information of a future model at times to find out how much interest there will be in the model thus the more pre-sold items before a production cutoff date the more accurate the number of models made.

  3. Why should I purchase a pre-order item?  This ensures that you will have an aircraft model reserved/purchased.  Models may be sold out with pre-orders and may not be available for general sale when the model is finally released.  If the price you paid for your model is less than when it is released, you will always be awarded the lower price

  4. My pre-order has shipped to me however the price at the time of release has gone down on your website,  can I get the lower price when it's shipped to me?   If the price of your model is lower when we ship your pre-order than when you originally paid for it, we will be more than happy to provide you a gift card for the difference.  

  5. Why has my pre-order not arrived as scheduled?  Manufacturers experience delays and in some cases a new model scheduled for a certain month for example December 2021 may in fact be released months later than scheduled.  We will keep you informed of delays when you pre-order with us.  Rest assured with payment or deposit payment your purchase is guaranteed.

  6. What happens if the manufacturer decides to cancel the build?  It does not happen often however there can be extenuating circumstances in which a manufacturer cancels the manufacture of a particular aircraft.  You will receive a complete refund of the purchase price, taxes (if applicable) and shipping fees paid for delivery to your location.

  7. What if I change my mind and decide to cancel the purchase prior to release date or delivery?  You will receive a refund less a 20% restocking fee.  Any and all refunds must be authorized by Flight Deck Models.  Please refer to our shipping and returns page.

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PRICING

  1. How are our products priced:  With most Manufacturers there is a minimum retail price (MRP) we as retailers are allowed to charge and cannot go lower.  Manufacturers also provide retailers with Manufacturer's Suggested Retail Price (MSRP)

  2. Pricing new product:  As our prices are in US dollar ($USD) as  all our stock purchases are in United States Dollar ($USD).  When we purchase our inventory prices are based on the $CAD to $USD at that time and remains that way until sold out.   

  3. Why re-stock prices may be different than the original price on the website:  If a manufacturer re-releases a model and it has been a period of time after the original release prices may vary.  The reason being is potential increases in raw goods, labour, transportation etc.

  4. Consignment:  We are proud to be able to offer hard to find models to our customers.  We may purchase these models at a premium price based on the asking price of the seller, rarity and the condition of the model.  Based on the purchase price we would then price the models accordingly.  Any/all consignment items would have a condition rating and marked as secondary market in the description of the models. If they are new models from the secondary market there may or may not be any markings as those items would be considered NEW.

  5. Purchases made on the secondary market:  Flight Deck Models is always looking for sold out, obscure products that we can supply to our customers either from our Customer Want List or to the general public.  Any/all pre-owed items would have a condition rating and marked as secondary market in the description of the models.  If they are new models from the secondary market there may or may not be any markings as those items would be considered NEW.​

  6. Price matching:  Flight Deck Models does not match competitors pricing as many factors are involved with pricing our products.  As such we attempt to provide the best possible price available (see section 1. and 2. of Pricing) 

Online Currency Change Effective January 2025 

The Canadian Dollar is still experiencing a decline, prompting us alleviate the confusion and frustration caused by rising prices. To maintain consistent pricing, we have adopted the global currency $USD for all transactions on our website, as all our stock purchases are made in this currency. We understand that our customers value consistency, and we are responding to that demand with this change.

Please note that all prices in our physical store at 301 Bowman Avenue in Winnipeg, MB will continue to be listed and sold in our local currency $CAD only for items available in our brick and mortar store!  If the stock shows online but is not in the store, it may be purchased online with a pick up at our local store if you are in the area.

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